Post by account_disabled on Mar 11, 2024 5:19:22 GMT
The comfort of your own home, which is why they have been . Recommended reading: COVID-19 and eCommerce, boom in online sales Why do adults not trust buying in your e-Commerce? The incredible increase in sales did not involve the entire user target in a homogeneous way; in fact, it was possible to notice how Generation Y (the Millennials) and Generation Z , the so-called "digital natives", are more familiar with everything concerns online purchases. These two generations include all those born between 1980 and after the early 2000s.
They therefore represent the youngest, who grew up immersed in a social and UAE Phone Number multitasking context, therefore facilitated with everything relating to the world of the web, including shopping on apps and e-mails. Commerce. For Generation Older adults obviously have a different relationship with new technologies and tend to be more reluctant when faced with an online purchase. As a result, they are more likely to make customer service requests . In short, an older audience needs a "human" contact before concluding the transaction and this is why very often your customer service is invaded by even superfluous calls aimed at reassuring the doubtful buyer.
How can you then lighten the customer care service and make the user experience of your e-Commerce more fluid? To answer this question we will bring you our personal experience: Gamax e-Commerce , which sells cosmetics and professional beauty products, has seen orders increase by more than 60% since last March 202 To deal with the arrival of new customers and therefore prevent the customer care service from becoming clogged, we decided to introduce 3 new elements on our website and on our social channels that would act as support during the purchase .
They therefore represent the youngest, who grew up immersed in a social and UAE Phone Number multitasking context, therefore facilitated with everything relating to the world of the web, including shopping on apps and e-mails. Commerce. For Generation Older adults obviously have a different relationship with new technologies and tend to be more reluctant when faced with an online purchase. As a result, they are more likely to make customer service requests . In short, an older audience needs a "human" contact before concluding the transaction and this is why very often your customer service is invaded by even superfluous calls aimed at reassuring the doubtful buyer.
How can you then lighten the customer care service and make the user experience of your e-Commerce more fluid? To answer this question we will bring you our personal experience: Gamax e-Commerce , which sells cosmetics and professional beauty products, has seen orders increase by more than 60% since last March 202 To deal with the arrival of new customers and therefore prevent the customer care service from becoming clogged, we decided to introduce 3 new elements on our website and on our social channels that would act as support during the purchase .